Returns & Exchanges
HELIOT EMIL offers a 14-day return policy for all items purchased through our online store, provided they are in original condition with all tags attached. We aim to provide a seamless process for global returns to ensure the longevity of your industrial-inspired garments.
Initiate Request
Access our digital returns portal using your order number and email address to select the items you wish to return or exchange.
Packaging
Securely place the items in their original industrial packaging, ensuring all custom hardware and security tags remain intact and untampered.
Shipping
Attach the provided prepaid shipping label to your parcel and drop it off at the nearest authorized carrier location or schedule a collection.
Processing & Refund
Once our warehouse inspects the return for quality compliance, a refund will be issued to your original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing