Frequently Asked Questions
Everything you need to know about your order and our industrial aesthetic.
Where does HELIOT EMIL ship to?
We offer worldwide shipping to most countries via DHL Express. Shipping rates and delivery times are calculated at checkout based on your specific location.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original condition, unworn, and with all industrial tags and packaging intact.
Are duties and taxes included in the price?
For orders within the EU, VAT is included. For international orders outside the EU, duties and taxes are calculated at checkout for most regions to ensure a DDP (Delivery Duty Paid) experience.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Klarna.
How do I care for my hardware-heavy garments?
Due to the technical nature and custom hardware of our pieces, we recommend professional dry cleaning or hand washing in cold water. Always remove detachable metal components before cleaning.